Techology transformation needs to take place in five key areas.
The customer experience can be considered a good starting point, managing product & service offerings across direct & indirect, physical & online as well as wholesale & retail channels.
Process optimization across the organization is crucial to assure ability to respond to market needs & opportunities in an effective, agile and efficient way. Objective is to have a sustainable, continuously adapting and improving organization.
Today companies are only as strong as their supply chains and partnerships. Its own ecosystem becomes a make or break factor in a company's mid and long-term success.
Data & digitization has become the life blood of every organization. A holistic, systematic view, architecture and management is necessary.
Last but not least new product & service development and other constant innovation is necessary to drive increased value offering and improvement across the organization. Innovation needs to be throughout and managed in a holistic systematic way.
Companies find themselves going through the following evolution process:
Looking at market & industries, competitors and other trends companies can build an effective technology enabled position:
This is an exciting, on-going journey.
I enjoy advising companies throughout the process as it allows to effectively bring together people, processes and technologies.
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